How the cohort runs
- 14-day intensive cohort with peer accountability
- Daily deliverables: something installed, configured, or certified
- Live CCR ops support throughout
- Day 14 certification exam + continuous learning library access
Partner enablement
Training &
operator support.
From onboarding through ongoing operations, CCR provides structured training and dedicated support to help partners execute. Support is not optional, it is embedded in the operating model.
Capital City University · 14-day cohort
A 14-day intensive,
not a video library.
Every new operator completes Capital City University: a 14-day intensive cohort covering BuilderLync configuration, Sierra AI activation, retail and storm sales, the CCR Production Standard, manufacturer credentialing pathways, and market launch. Completion is required before full market activation.
14-day curriculum
- BuilderLync white-labeled CRM + Sierra AI voice agent
- Retail + storm / insurance sales certification
- CCR Production Standard 15-item checklist
- GAF Master Elite + CertainTeed Premier credentialing path
- Official sales playbooks: Residential, Insurance Restoration, Commercial/Property Manager
After the cohort
Operators have ongoing access to the Operator Playbook (116+ SOPs across 8 categories), continuous learning modules, and quarterly cohort refreshers through the partner portal.
Three channels.
One ops team.
Partners have access to multiple support channels for operations, compliance, technology, and training questions. CCR ops triages every ticket within one business day.
01
Portal tickets
Submit support requests directly through the partner portal with categorized routing.
02
Email support
Dedicated partner support email for operational and compliance questions.
03
Emergency line
After-hours line available for urgent production or compliance issues.
Sales & operator
guides.
All materials have been updated to CCR Design System v2.1 (navy #032D58, red #EA0208, Oswald / Source Sans 3). These are the canonical versions for Greenville training and ongoing CCU use.
OPERATOR
CCR Licensee Operator Guide v2
Primary companion for all licensees. Required reading before the two-day training and 14-day cohort. Covers BuilderLync setup, SOPs, Rocks, and support cadence.
Download PDF ↓
RESIDENTIAL
Homeowner Residential Roofing Guide
Official sales and presentation companion. Updated to full CCR Design System v2.1. Use during in-home presentations.
Download PDF ↓
INSURANCE
Homeowner Insurance Restoration Guide
Storm and insurance specific playbook. Updated to full CCR Design System v2.1. Critical for claims and supplements.
Download PDF ↓
COMMERCIAL
Property Manager Commercial Roofing Guide
Outreach and proposal guide for commercial and multifamily property managers. Updated to full CCR Design System v2.1.
Download PDF ↓
CCR coaches.
You execute.
The lines are clear from day one. CCR runs the coaching cadence, centralized estimating, and storm supplement support. You run the customer-facing operation in your market.
What you own.
- State contractor licensing + insurance in your market
- Local sales and production team hiring
- Day-to-day customer interactions and job execution
- Local compliance, permits, and municipal requirements
- Job-site safety and CCR Production Standard adherence
What CCR runs.
- Weekly KPI calls for the first 90 days post-launch
- Monthly KPI reviews after the first 90 days
- Quarterly business reviews on revenue, margin, pipeline
- CCR ops Slack channel: real-time questions
- Centralized estimating + storm supplement support
Build the operator skill setBuilt to make you
Built to make you
execute faster.
Take the Operator Audit to see whether you fit the CCR ICP. Qualified operators are invited to the next Capital City University cohort.